Jerry McGuire Rant

For the past decade companies in general, and consumer brands particularly, have been aware of a shift in how the customer engages its marketing. Initially when analog gave way to digital channels, technically oriented departments owned systems to manage code, data, rules and processes. Experiencing bottlenecks, many businesses moved the responsibility to CMO’s; who, out of necessity, invented conduits between their own resources and technical staff who created the tools. Continue reading “Jerry McGuire Rant”