And by black I mean the color of the souls of everyone who are glued to their device (myself included). In order to continue the evolution in our relationship with technology, organizations will need to deeply and holistically embrace empathy as the North Star for their business models, not just their marketing. Continue reading “Empathy is the new black”
Scott Noonan is the COO of Wicked Good Cupcakes. He’s married to Tracey Noonan, CEO, who is equally, if not more interesting than Scott. 🙂 After having dinner with Scott a few weeks ago it occurred to me that the story of Wicked Good Cupcakes is ripe with digital and CX learnings – Continue reading ““Wicked Good” Customer Experience, a conversation with COO, Scott Noonan”
Enough with this heavy, emotionally draining material Jason. For the Love of God!!! Let’s lighten it up a bit. Continue reading “The unofficial digital marketing phonetic alphabet”
I suppose I have been in leader in my organization for several years now. It feels odd to write that down and read it. My first reaction to statements like that from others is usually rolling eyes and disengagement. Continue reading “Leadership is earned trust, and it can be lost”
Now, now, now isn’t really working for me very well.
Truth be told anyone in my immediate circle of friends and family will tell you I like planning stuff out – I get some enjoyment in it, it’s like foreplay for life. Something I learned about myself early in life was that I can get anxious about ‘what’s happening next.’ Continue reading “Instant Gratification is Leading to Stupider Decisions”
(This is being re-posted with permission, originally on Shaping the Game)
On Thursday July 16, we will be presenting a webinar on Digital Globalization. Continue reading “Globalization in a Content World (Webinar)”
I sit here writing these thoughts, sparked by a tweet from a Ted Talk. My iPad is playing an episode of something. My mobile and tablet both have hundreds of notification bubbles on apps across the board. My watch has only stopped buzzing because the east coast went to bed (or was it cause I put it on Do Not Disturb…) Continue reading “Give me the gift of your attention.”
Being negative is easy.
I suffer from being negative as much if not more than the next person (see what I did there?) In my own reviews, my manager can give me 100 things I did right, and I walk away focusing on the few things I can do better. When my team shares with me their work, their thinking, it takes effort to both praise and constructively criticize. These are my own daily struggles, I suspect others struggle with similar items. Continue reading “Naysayers need not apply”
On Thursday July 16, we will be presenting a webinar on Digital Globalization. The subject is a complicated one that influences how businesses operate, market themselves and communicate to their consumers. Continue reading “Globalization in a Content World (Webinar)”