If you aren’t paying for something, you’re the product. Or your data is.

On September 3rd Michael Jordan walked to the center of the field at the onset of the University of Michigan’s first football game of the 2016 season. The eye-pleasing, ceremonial activities of (arguably) the world’s best basketball player overshadowed any discussion around the details of the contract which led to his honorary captain’s position.  The team donned the Jumpman logo on its uniform as part of the $170MM deal between University of Michigan and Nike. Continue reading “If you aren’t paying for something, you’re the product. Or your data is.”

Notifications got us like Pavlov’s dog

I’m fortunate to be on vacation. I’m airborne to a tropical play land that represents my happy place. I went to my happy place over the summer too. And I did something for the first time for myself on that trip. I’m conscious having not done this until this point of my life could paint me in a ‘follower’ light – but I don’t think I am the only one. I suspect you too are in my camp. Here is what I did: Continue reading “Notifications got us like Pavlov’s dog”

If you aren’t paying for something, you’re the product. Or your data is.

On September 3rd Michael Jordan walked to the center of the field at the onset of the University of Michigan’s first football game of the 2016 season. The eye-pleasing, ceremonial activities of (arguably) the world’s best basketball player overshadowed any discussion around the details of the contract which led to his honorary captain’s position. Continue reading “If you aren’t paying for something, you’re the product. Or your data is.”

The Employee Experience: the secret sauce to change, evolution & success in CX

Companies are ignoring a challenge that is much earlier in the value chain than identifying their customer experience.  The desire of senior leaders to mandate a cultural shift from product or service to experience has left a void which is the foundation of its success: Employee Experience. Continue reading “The Employee Experience: the secret sauce to change, evolution & success in CX”

Instant Gratification is Leading to Stupider Decisions

Now, now, now isn’t really working for me very well.

Truth be told anyone in my immediate circle of friends and family will tell you I like planning stuff out – I get some enjoyment in it, it’s like foreplay for life.  Something I learned about myself early in life was that I can get anxious about ‘what’s happening next.’ Continue reading “Instant Gratification is Leading to Stupider Decisions”