Ignoring time management screws others- but mostly your reputation

I am writing this while I am waiting for a meeting to start where the organizer isn’t present. Let’s see how far I get.

Communication is at the center of business. Emails, SMS, snaps, IM’s on any one of 10 different platforms, social media – they all tell other people things we are thinking. The plans we are making. Actions that are required. Continue reading “Ignoring time management screws others- but mostly your reputation”

The Employee Experience: the secret sauce to change, evolution & success in CX

Companies are ignoring a challenge that is much earlier in the value chain than identifying their customer experience.  The desire of senior leaders to mandate a cultural shift from product or service to experience has left a void which is the foundation of its success: Employee Experience. Continue reading “The Employee Experience: the secret sauce to change, evolution & success in CX”