Empathy is the new black

And by black I mean the color of the souls of everyone who are glued to their device (myself included).  In order to continue the evolution in our relationship with technology, organizations will need to deeply and holistically embrace empathy as the North Star for their business models, not just their marketing. It’s incredible to observe as society moves in two seemingly opposite directions, simultaneously: first is being alone with ones devices and gadgets. The second, is using those gadgets to ‘be together’ with other people – ironically, the people that one is avoiding by being on one’s device. As a […]

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big data is going to drive user engagement

When I say big data I am not referring to the size of the data. Though the ability to store and own petabyte, exabyte, zettabyte, yottabyte’s worth of information is dropping in capital and operational costs, the idea of storing information for information sake isn’t valuable.  Kind of like the several terabytes of music I have (sitting on externals no longer plugged into a machine). Don’t tell my wife. Instead big data should be thought of in terms of Volume, Velocity and Variability (discussion points at O’Reilly Stratus or GigaOm conferences).  In actuality and rooted in common sense is the idea of ‘it […]

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